Pages - File a Complaint

File a Complaint Page Content You can file a Consumer Complaint with the Office of the Attorney General, Division of Consumer Affairs online using one of the below links or by filling out a printable form and mailing it in.

Please be advised that any information you supply may be subject to public disclosure pursuant to New Jersey's Open Public Records Act. If an investigation into the matter is conducted, the information is subject to public disclosure only after the completion of the investigation. We strongly urge you to not submit sensitive personal information on these forms online.

If you are not sure if the Division of Consumer Affairs is the right place to file your complaint, call (973) 504-6200.

File a Complaint Against Someone We License or Report Unlicensed Activity File a complaint directly with one of the Division's 46 Boards or Committees

  File a ComplaintAgainst a Brokerage Firms, Stockbrokers or Sale Agents and Investment Advisers Please file a complaint directly with the Division's Bureau of Securities .

  File a Consumer Complaint Against a Business Few things are more frustrating than paying hard-earned money for a product or service only to discover it doesn't measure up to promises or expectations, or that it is just a plain rip-off. When that happens, consumers rightfully expect to have the problem resolved or their money returned.

Even careful buyers get stuck now and then. If it happens to you, you will want to know how to proceed to get the best results.

  How to Proceed with a Consumer Complaint to Get the Best Results ​ First Contact the Business Take your problem to the salesperson, manager or the company's customer service representative. Most problems are resolved at this level. If you are still not satisfied, contact the owner or the company's headquarters.

If the business will not resolve a problem directly, consumers can file a Consumer Complaint with the Office of the Attorney General , the Better Business Bureau, or a small claims court. The complaint should explain in detail, with documentation (photocopies), what the problem is, who it is with, what you have done and what you want. In particular it should:

 

Identify the Business Include the name and current address of the business. An agency will not be able to help very much without the firm's current address.

 

Describe the Problem Describe as completely as you can the problem with the product or service you have purchased. Were you told something that was untrue? Describe what you were told and how it was untrue. Is it defective? Explain what is wrong. Did the business refuse to honor a warranty? Explain what needs repair and include a photocopy of the warranty.

 

Explain What You Want Explain what you want the business to do: how much money should be refunded or exactly how you want a product fixed or a service performed.

 

Include Photocopies Always include photocopies of documents relevant to your complaint receipts, warranties, both sides of cancelled checks, contracts, etc. Do not send originals . Only send copies, except upon request of the agency to which you are making your complaint.

 

 

Please be advised that any information you supply may be subject to public disclosure pursuant to New Jersey's Open Public Records Act . If an investigation into the matter is conducted, the information is subject to public disclosure only after the completion of the investigation. We strongly urge you to not submit sensitive personal information on these forms online.

If you would like to file a consumer complaint, please use our Online Consumer Complaint Form or our print forms . If you are not sure if the Division of Consumer Affairs is the right place to file your complaint, call (973) 504-6200.

 

Would You Like to File a Complaint Online? If you file your consumer complaint online, you must scan and upload supporting documents, if such documents exist. We suggest that you scan your documents first, before you begin filling out the online form.

Note:
Have copies of all supporting documents ready to attach to your concomplaint form. If you do not have supporting documents, or your supporting documents are not in electronic form, you may still file a complaint using the printable form and mail it in.

 

We accept the following complaints online:

New Car (Lemon Law)
Consumer complaint omplaint involving a defect in a new car within the first 2 years of ownership or 24,000 miles. Used Car (Lemon Law)
Complaint involving a defect in a used car up to 7 model years old. Motorized Wheelchair (Lemon Law)
Complaint involving a defect in a powered wheelchair or mobility scooter within the one-year warranty period. Consumer Complaint
Any other Consumer Complaint not listed above.

 


Would You Like to Mail-in Your Consumer Complaint?

 

Download one of the Consumer Complaint Forms below and print your fillable PDF.

 

General Consumer Complaint Form   
(Use for all Consumer Complaints other than Lemon Law) Lemon Law Complaint Form (New Cars Only)   Lemon Law Complaint (Used Cars Only)   Note:
Send copies of your supporting documents and not the originals

Mail your completed Consumer Complaint Form, with copies of all supporting documents, to:

New Jersey complaint-rid-0.html. moncler shoes outletDivision of Consumer Affairs
P.O. Box 45025
Newark, New Jersey 07101 If you cannot download a Consumer Complaint Form , call the Division of Consumer Affairs at (973) 504-6200 .

Last Modified: 11/14/2016 1:15 PM
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Victim's name, address, telephone, and email Financial transaction information (e.g., account information, transaction date and amount, who received the money) Subject's name, address, telephone, email, website, and IP address Specific details on how you were victimized Email header(s) Any other relevant information you believe is necessary to support your complaint Welcome to the IC3 Site Navigation Alert Archive FAQs Disclaimer Privacy Notice Internet Crime Prevention Tips Internet Crime Schemes Annual Report 2016 IC3 Annual Report Flyer/Poster IC3 Brochure IC3 Fraud Alert Ransomware Brochure

Letters

We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!

Find the right letter I would like to Please select a problem Appeal a decision Cancel an item or service Challenge a decision Get compensation Get a refund Make a claim Make a complaint Make a request Replace an item Report an issue in All topics Find letter Top 10 letters If you'd rather not use our letter search tool, you can use one of our 10 most popular template letters to help you resolve your complaint.

Letter to reclaim PPI for free Reclaiming compensation for mis-sold payment protection insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.

Letter to request compensation for a delayed flight Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.

Letter to ask for a faulty item to be repaired or replaced Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.

Letter of notice for maternity leave and pay Use this Which? letter to notify your work about when you wish to take maternity leave.

Letter to get a refund if your item is faulty If you have bought a faulty item, or an item that has developed a fault, you have the right under the Consumer Rights Act to ask for refund.

Letter before small claims court claim Want to get your money back from a company? You may be considering the small claims court. If so, a letter before claim must be sent to the party you're taking to court. Use this Which? template letter to help you.

Letter to request damaged goods be replaced If you receive a parcel that contains damaged goods, the seller is responsible for replacing them and for covering the cost of return postage.

Letter to demand outstanding rent from a tenant You can demand any rent back from a tenant that is left owing, as long as it has been at least eight weeks. Use this template letter to do so.

Letter to claim compensation for poor restaurant service You shouldn't have to pay for poor restaurant service. Use this letter template to claim compensation.







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